We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.

No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Printware Ltd. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing.

Your statutory rights under the ‘Consumer Protection (Distance Selling) Regulations 2000’ and ‘The Sale of Goods Act 1979’ (including amendments) are not affected.

Unwanted Goods

If you are a business buyer you have no rights to return unwanted goods, however we may at our discretion permit you to do so.

If you are a consumer you can return any unopened goods, in original condition, which can be sold again as “new”, within 14 days after the day of receipt of the goods. You have a duty of care under the regulations to take care of the goods, so that they may be resold again by the company. Customers are responsible for the delivery costs of returning the goods. Please email our Customer Care department customercare@printware.co.uk stating the reason for return, your order number, and request an RMA number. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”. Printware reserves the right to charge a restocking fee of 20% for any loss of value identified.

As a consumer you may also return unwanted goods after 14 working days, but within 30 days, after the day of receipt of the goods providing the item can be sold again “as new”. You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee. Please email our Customer Care department customercare@printware.co.uk stating the reason for return, your order number, and request an RMA number. Printware will advise of any costs you will be liable for at this point.

Goods must be received by Printware within 14 days of the RMA number being issued. Printware will not be held liable for goods lost or damaged in transit. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.

Faulty Goods within 30 days

If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department customercare@printware.co.uk to arrange a return.

Goods must be received by Printware within 14 days of the RMA number being issued. Printware will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.

When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging. Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.

Faulty Goods more than 30 days

Once your product is more than 30 days old (but within the manufacturers warranty) we will, in conjunction with the manufacturer, repair or replace it free of charge. It is solely at the discretion of Printware Limited as to whether a repair or replacement is provided. Please email our Customer Care department customercare@printware.co.uk stating the reason for return, your order number, and request an RMA number. This does not apply:

- To faults caused by accident, neglect or misuse.
- If you return the product to us without proof of purchase.


THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Printware Limited and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

We will not be responsible for any losses resulting from your use or inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for any loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our liability in respect of breach of the terms of any order shall be limited to the invoiced value of such order. The provisions of this Clause shall survive the expiry or termination of these terms and conditions howsoever arising.

This does not affect your statutory rights.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers.

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Ameiva is a trading name of Printware Limited, Ameiva Court, Quartremaine Road, Portsmouth, Hants. PO3 5QP. Registered in England No. 2440348, VAT No. 523897711.